Returns and complaints

Translation for convenience. The Polish version of this page is the binding one.

Personalised products

A figurine with a photo or a name is made solely to individual order, so it is not covered by the 14-day right of withdrawal (art. 38(3) of the Polish Consumer Rights Act). We say so before the purchase and ask for confirmation.

What we give instead is real cover:

you see the exact preview before production, and that is what goes to print,
a production defect = a new figurine or your money back,
a complaint without sending the item back at your expense.

Non-personalised products

These keep the full 14-day right of withdrawal. A statement by e-mail with the order number is enough; the refund follows within 14 days of the return arriving.

How to file a complaint

Write to sklep@mavorashop.eu and give the order number.
Attach a photo of the defect — that is usually enough to settle it.
We reply within 14 days and agree how to put it right.

Return address

GKR-GROUP sp. z o.o., ul. Paprotna 8B, 51-117 Wrocław

Before sending anything back, write to us — with a quality defect there is usually nothing to send.

Damage in transit

Report it within 7 days of delivery — we make the figurine again at our cost.